Agreement to Terms of Use

Welcome to TsMaids.com Terms and Conditions page. If you are one of our new/old customers and not even glance at our terms and conditions, we advise you to read carefully before using our services. you are completely agreeing to TsMaids terms and conditions of use, which combine the privacy policy and relationship with TsMaids by using the website and it’s services. The term ‘TsMaids’ or ‘we’ or ‘us’ or ‘our’ all refer to the TsMaids.com and the term ‘You’ is referring to the user of the website TsMaids or TsMaids.com Registered as Time Star Cleaning Services in Dubai. TsMaids manages an online platform at www.tsmaids.com (Website) through which a client (the “Customer”) can book cleaning services (House Cleaning or Office Cleaning) by sending a booking request to our online portal “www.tsmaids.com/booking”. Once a booking request received by TsMaids.com an automated email will be sent directly to the registered customer with schedule details. Customer service will then check the cleaner’s availability with all the possible options and assign a cleaner accordingly upon availability of the cleaners. TsMaids role is to receive request from a customer booked through our online portal and facilitate the whole process of the booking until the customer satisfaction.

Privacy Policy”

This (“Privacy Policy”) TsMaids (“Time Star Cleaning Services”) using online booking portal, uses the term of policy with respect to the way we use to disclose your personal information while registering to schedule a cleaning session. The info which is disclosed to TsMaids either directly or through our online portal website at www.tsmaids.ae (the “Website”) which is operated by Time Star Cleaning Services. Collection of Personal Information "Personal information" Recorded information about an identifiable individual that may include his or her name, address, phone number etc. the Information we collect from you is your Name, Phone number, residential or postal address and Email address. To make sure by providing your personal information you are fully aware of taking risks of transmitting such information via internet. TsMaids “Time Star Cleaning Services” will not be responsible for any loss damage or misuse of this information. By providing your personal information and using our services you are agreeing and accepting the risks of sharing your data, and insure TsMaids for any liability arising from the use of the services. Disclosure of Personal Information. We TsMaids will not disclose your personal Information except we collect your data for schedule purpose only. We will endeavor not disclose your Personal Information without gaining your permission except where such disclosure is required by law. The use of your Personal Information may include to deliver services you have requested from us; to confirm your identity; and for direct marketing purposes. Your Personal Information may be posted to our database for ongoing business, marketing and educational purposes. We will be using our marketing educational activities and keep you updated about promotions, ongoing bookings or claims if any occurred. In case you don’t want to receive such materials we will work out to use the “opt out” option in order to reduce communication with you. In correspondence of “optout” , we will endeavor to include simple instructions on how to unsubscribe from the relevant mailing list. Another way is to opt out from receiving promotional material is to contact us directly on the numbers shared with you. You may reach us by writing to us in case you are in need of your information we hold at the time of registration with us, we will be giving them out to you as soon as possible. If you wish to be not communicated by TsMaids in the future and want your personal information to be removed from our system, kindly be in touch with our management, in order to get your personal information removed from our database.

Your Use of the Site

Access to and use of this Website www.tsmaids.com is governed by these Terms and Conditions of Use. TsMaids might be curious about making changes to the terms and conditions at any point and may periodically review the Terms and Conditions of Use and using the exclusive rights to amend them accordingly, without any prior notification to you. In this case you are advised to check the terms and conditions from time to time in order to have a clear view of the updates and taking immediate effect from the date of the publication of this agreement on the website. You are accepted to those amendments due to any important or particular changes in terms and conditions due to your continued use of this website. Your acknowledgment about any hyperlinks or any other redirection tools of taking you to other websites or links in operations from other sources, third parties that appear on the website (“Third Party Site”) are not operated by TsMaids and do not form of the website or agreement. You are agree that you will not hold TsMaids accountable for any misuse that occurs while using our website.

The use of this website www.tsmaids.com is subject but not limited to the below terms of use:

  1. The content of the Terms & Conditions pages of this website is subject to explain and implement such regulations at our services and It is subject to change without prior notice.
  2. This website might be using cookies for browsing reference purpose, if cookies were allowed from your side, then the relevant personal information may be stored by TsMaids.com for determination purpose.
  3. TsMaids have fully rights to change, amend, cancel or make exceptions to the terms and conditions listed below. So be updated about the terms and conditions we use and check from time to time, by visiting our website. You acknowledge that you agree with our terms and conditions.
  4. TsMaids solely manage this Website for online bookings and engaging with customers only, no partnership, joint venture, or agency is created as a result of the Terms and Conditions and no authority of any kind to link TsMaids any respect whatsoever. TsMaids will not take any responsibility for any failure to perform its obligations for such failure arising from any reason electronically, mechanically or communicably not in TsMaids control.
  5. When you book a cleaning through our website TsMaids.com, we will check and facilitate the service as per your requirement. Once the cleaning job is done the Fees you pay to our cleaners are non-refundable (unless a company-caused violation). TsMaids will change prices from time to time and post updates to TsMaids Website with prior notice, for promotional purpose and you are liable to pay VAT and all taxes.
  6. TsMaids will not be held responsible for any unlawful act by the cleaners during the cleaning session.
  7. You are advised not to have a personal communication with cleaners directly about the future booking or availability of the cleaners, as we have a platform thus we can help you with your concerns.
  8. TsMaids checks the cleaners backgrounds directly or indirectly, however you are advised to protect your precious stuff and have personal safety, as you are facing an unknown person having job done at your home. You are agree to not to hold TsMaids liable or accountable for any missing things or property damages during the cleaning session.
  9. You are 100% responsible to pay for the job done by the cleaners.
  10. If you wish to cancel your booking, you will be asked to send a written notification to booking@tsmaids.com with a minimum of 24 hours’ notice of cancellation. A minimum of 50% cost of the booking will be charged as our rights to levy a certain charge cover any relevant administrative expenses.
  11. TsMaids will send messages via Whatsapp, SMS, email or notifications to our valued customers is the form of communication for the purposes of including but not limited to appointment confirmation & appointment updates and marketing.
  12. Method of Payment, Cash Only
  13. Quality Assurance Program / Quality Control Policy We conduct random quality inspections on a regular basis to review the quality of our crew members' work while they are on duty. Follow-up – A brief telephone call by our customer service agents after your session has been completed.

  • Book your reliable cleaner with 100% customer satisfaction
  • Pay Cash only if you are 100% satisfied with cleaning quality
  • TsMaids guarantee your preffered cleaner to make the cleaning easy
  • Our aim is to deliver the best cleaning service in Dubai

CLEANING AGREEMENT is made to consider the execution on the date which the Annexure is received by the Customer and between the Party indicated in such Annexure (the “Agreement”). WHEREAS A. TsMaids operates and manages the Website www.Tsmaids.com through which the Customer can request a home cleaning appointment .

Highly-trained staff

Our Cleaners are fully trained dedicated to their work when it comes to professional cleaning.

Fast & Effective service

We provide Speedy, Quality Cleaning Service with the help of our Staff and Efficient Online System.


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